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This tutorial explains how to repair or replace broken display hinges on HP Pavilion dv9000 series notebook. It’s a nice addition to the official maintenance and service guide for dv9000 and dv9200 notebook PC.
Well like everybody else who has purchased a HP DV9000 laptop, my left hinge has cracked and in doing so, also broke the embedded locknuts in the top LCD cover. I have had this HP DV 9000 for under a year but refuse to send it back for service. I haven’t tried to contact HP after reading all the hell stories everybody else have had in doing so… So being creative and having all the tools, I decided to give it a shot to fix it myself after looking for parts and seeing a $200+ price tag. My laptop now closes like new and the monitor turns off when in closed position.
By the way, in the official maintenance and service guide the display panel disassembly could be found on the pages 5-35 trough 5-47.
In the step 2 the author removes the screen bezel with a screwdriver. I wouldn’t do that because you can accidentally scratch the LCD screen. For removing the screen bezel I usually use a piece of plastic, something like old library card or guitar pick. It’s safer for the screen.
Instead of repairing broken hinges I would personally prefer replacing them with new hinges. I think new hinges will last longer. You can find new replacement hinges for HP dv9000 here.
Also, you can use this tutorial for removing and replacing the LCD screen. Your LCD screen is broken or dead? You can find a new one here for less then $180.
UPDATE: I just added two more disassembly guides for this laptop.
1. Removing hard drive, memory, wireless card and keyboard.
2. Removing LCD screen, bezel and inverter board.
I just published another step-by-step guide for replacing broken hinge in HP Pavilion dv9000/dv9100/dv9200/dv9400 series notebooks. In my guide I explain how to find correct replacement hinges and display cover. HP used different hinges for screens with single and dual lamp.
November 3rd, 2008 at 3:23 am
I would just like to offer you my thanks for the effort involved in supplying this info. I have had the problem of a black screen now for over a month, and no amount of queries on lots of forums and the questioning of various tech savvie people was able to turn up a solution that I was comfortable with. I have not done the repair yet but am waiting on the part from HP, and am very confidant that I will have a fully functioning machine in the near future. Thanks again
February 19th, 2009 at 9:56 pm
THANKS! I think its unfair that HP not account for their “flawed design” (self-destructing left monitor hinge…) by providing a more reasonable means of repair service– they should be paying us the $200+, not the other way around– i called there tech support yesterday, they said the stock price for this repair is $600+!!!! but now they do it for “only” $200+, I couldn’t help but feel like i was getting JIPPED and have declined their “help” as well– this is just the information i was looking for
HP should take more responsibility for this- and support their customers for supporting them, especially for a “mistake” they made.
way to DIY!
POWER TO THE PEOPLE!!!
March 19th, 2009 at 2:09 pm
Hi,
Yea, another dv9000 broken left hinge.
Do you know where I can get the parts to fix my broken left hinge. Is it just the hinge that is needed or are there other parts in there that need to be swapped out?
Thanks,
Randal
April 7th, 2009 at 3:54 pm
EMAIL I GOT FROM HP
***********************************
URGENT SUPPORT NOTIFICATION FROM HP
***********************************
HP Pavilion dv9000 Notebook PC Limited Service Enhancement Program
HP is offering a Limited Service Enhancement Program through
May 31, 2009 for the left display hinge on the HP Pavilion dv9000
notebook PC serial number that you registered. If you experience
a broken left display hinge before May 31, 2009 or previously paid
for a left display hinge repair, please refer to the HP website. Click this link.
If you have not experienced a broken left display hinge, no action
is required on your part.
Sincerely,
Hewlett-Packard Company
—————————-
What happened:
I called the number, about 10-15 min.
HP sent me a box to ship them back my laptop
w/ free shipping, about 2-3 days
I sent it to HP, got it back in about 3 days
and it’s the same laptop cause it still has all
the stickers i put on it.
Not only did I not have to pay anything for this
they fixed my HD issues with a blue screen by just sending me a new HD (i’m guessing) with XP reinstalled
HOPE THIS HELPS
July 3rd, 2009 at 2:12 pm
Yarrr!!!! That darn left hinge something is fishy here! It was the first thin that went and I have finally found the fix… Thank you. Perhaps it’s time for a class action law suite??? Look out HP here we come!
July 22nd, 2009 at 9:46 pm
please help, here is a story.
I have Pavilion dv9308nr laptop, couple of weeks ago my left hinge broke and Hp wont fix it cause I’m out of warranty. When my hinge broke I was still doing some work on that laptop, then all of a sudden the screen went black, everything gone and I tried to turn it back on, but it turns off and on every 15 sec automatically and nothing on the screen.
I found your website and followed the article on how to replace hinges and back lid, i did ok everything looks like brand new, but still no screen and laptops keeps turning off and on every 15 sec. I did a lot of testing that you were telling us, such as removed a battery in order to get rid of static alec. Still nothing. What i also discovered is that if you keep pressing F10 key when you turning on notebook it will stop turning of by itself, but still no screen.
I ordered one inverter just in case and i’m still waiting for shipping. I will try to replace it and maybe everything going to be alright. Cause if it turns out that my motherboard is dead then this notebook is no longer useful. To much money for replacement motherboard it doesn’t worth it, better to add couple bucks and buy new one.
Questing is… Do you guys have any ideas why notebook keeps turning off and on? Maybe when the hinges were broken and i pulled the video cable which is under left hinge and cut it inside somehow? I just can’t get it. So when it starts to boot bios doesn’t see the screen and shuts it of maybe. Any Idea.
August 16th, 2009 at 5:44 pm
Both the hinges have broken on mine. The right one has been broken for almost a year..it still stood up but closed funny & i’d get a weird smudge/line going thru half of the laptop. Never did anything about it..hard drive crashed & it took the people who I got to fix it nearly 2 months to do so. It cracked right off when I got it back from them & then the left one broke so I literally have to prop it up against something to use it. I won’t buy an HP Laptop again & will be sending this one were it belongs very soon..a trash can.
August 22nd, 2009 at 10:57 pm
Using the link to the HP manual, I was able to successfully follow the instructions to replace the hinge. I bought a set of hinges of eBay – the good news, they were less than $20, the bad news, I’m pretty sure the left hinge (which was the one that needed replacing) came off another laptop.
It ended up taking about four hours – with the caveat that I hadn’t taken apart a laptop before and was thus overly cautious.
This replacement hinge may well end up breaking again before too long. The hinge has three screws which go into the display and two that go into the base. The screws in the base are fine. However, whatever the three screws that were supposed to go into the display don’t go into anything since the the small parts they were supposed to go into had broken off. The plastic had fragmented sufficiently that a superglue solution would have been problematic.
The laptop now opens and closes fine, but it’s being held together by two sets of screws on the left and right side of the base and one set of screws on the right side of the display. Hopefully all of the other screws holding the display together will help.
September 2nd, 2009 at 11:31 am
Well my hinge just broke. After 35+ minutes on the phone with HP, no help in sight. They said their replacement ended May 31st 2009. So, any hinge problems after this time would have to be paid for my the owner. I don’t see how HP can design a defective hinge and limit the recall to a certain time period. My hinge was not broken during that time, rather now. I will not purchase another HP due to their not standing behind their product. I am thankful I found your site to help walk me thru the replacement. I will be ordering the hinges thru your link. Thank you for saving me $ during these bad economic times.
September 2nd, 2009 at 12:33 pm
Tina Shockley,
I’m working on a better (more detailed) hinge replacement instructions for HP Pavilion dv9000 series notebooks right at this moment. I’m taking pictures and will compile them into a guide when I have time. A new guide should be up and running soon.
September 10th, 2009 at 8:52 am
I sent my laptop in about three months ago to fix the bad screen(went dark). They emailed me to have me call them. Upon calling these yahoos, they informed me that my left hinge screws were striped and wouldn’t last for long. Their quote was $380. I should have looked up the problem, but of course, they had my laptop at the time. Thankfully, I didn’t go for that scam. Hell, you can get a new one for that price. Anyhoo, I’m glad I found this site so that I can fix this since it has broken since I got it back. No more HP’s for me though. Anyone that can’t stand behind a defective design won’t see another dime from me. And that includes printers, calculators, and whatever else.
October 8th, 2009 at 2:49 pm
My hinge broke 1 month after the free service repair ended. I downloaded the service manual but agree that your instructions and photos are more detailed than the illustrations by HP’s cartoonist. I am waiting your finished photo instructions
October 8th, 2009 at 2:58 pm
BHSummerell,
Why do you wait? I published a new guide for replacing the broken hinge. Follow the link.
October 9th, 2009 at 8:38 am
I feel slightly relieved that I’m not the only one experiencing these problems,but extremely angered at the same time because obviously Hp has a faulty hinge. My left hinge broke in may and when I called the lady said there was no way that my hinge could of broken off without me dropping it or abusing it in some way. I tried explaining that the screen had been loose for months and then I was told that it was definently my fault because if the screen was loose then I should of called. I was told even though i still had warranty I would need to cover the costs, so I put up a fight and finally she said fine you can send it in but once they determine its your fault you will need to pay for the repairs. I never paid for anything they fixed and even replaced the lid. Unfortunetly now my screen is getting really loose again and after reading that I’m not the only one it has happened to I’m wondering If I should send it in to get a once over before my warranty expires.
Anyways, thanks for the tutorial on how to fix it, I’m sure I will need it eventually.
October 27th, 2009 at 4:28 pm
Yes, I too have the left hinge on my HP laptop break and I have had no luck with HP. I argued with the tech and demanded to speak to a manager, which he would not pass me to. They wanted $150 to repair the laptop….told him that I should not have to pay for any repair since this is a common problem and that multiple people have had this issues. Stated that I had done my research, but he didn’t budge! He gave the manager a note (I’m surprised as I thought he would have thrown my information in the trash) and I received a phone call the next night (very surprised that they called as I figured that I would have to call them back). They told me that I needed to call before the end of May for the warranty. I told them that it was crazy that HP only allowed a short time span (Nov 2008 – May 2009) for replacement of a defective part…he stated that I had a 24 month warranty period from the time that I purchased the computer. I stated that if I had known that the popping noise that the laptop made when opening would result in the hinge breaking, I would have called, but told him that it would have been a complete waste of my time because they would have told me that this is normal. He stated that they take every hardware issue seriously!!! (I didn’t believe him). I told him that I will NOT purchase another HP laptop again!! I should have stated that I would not purchase another HP item again….definately will have to rethink another HP purchase since they are not standing behind their product!!!
November 2nd, 2009 at 6:04 pm
Hi. Great instructions. I also have a broken left hinge. I have a question concerning the replaced hinges. Are they exactly the same as the old one…. as in… if I fixed my laptop, seeing how easily the hinge was broken, will it break soon after being replaced? Or have these replacement hinges been “redesigned” to be stronger?
November 2nd, 2009 at 9:37 pm
JTW,
I made another guide for replacing the broken hinge in HP Pavilion dv9000. Check out here: http://www.insidemylaptop.com/how-to-replace-broken-left-hinge-in-hp-pavilion-dv9000/
You’ll find more detaild info about hinges. Also, check out comment #28 by Thom.
November 22nd, 2009 at 1:50 pm
My left screen hinge just broke also. But the worst part is I’m in Iraq now and the parts will take foreve to get here. Hopefully it don’t get any worse, my laptop is my life here to keep from going crazy. Actually looks like a pretty easy fix, just need the parts. I’m not even going to wast my time with calling or emailing HP.
November 27th, 2009 at 11:45 pm
MP Bones,
Yes, it is. If you have the hinge and some technical skills.
December 25th, 2009 at 1:25 pm
I am an another victim of HPs poor manufacturing quality. What i dont understand is why would they only cover this manufacturing fault for a limited period of time? If they have acknowledged their fault by providing free repairs till May 2009 what exempts them from being guilty after May 2009? I simply dont understand… there should be a lawsuit against HP for betraying their customers. I for one would never feel comfortable buying an HP product ever again.
December 29th, 2009 at 6:51 pm
Thanks for the details.
Same here, broke my laptop left hinge and out of warranty… Hp support sucks… Not found anything so rude and bad in my life. Never buy HP product.
January 21st, 2010 at 5:37 pm
I have had my left hinge replaced under warranty after my entire screen cracked but now my right hinge loose and feels exactly the same. I am afraid if i dont fix it my screen will crack the same as the left. I have bought several hp laptops for work 7 in all as well as over 20 desktops and talking to HP is the most frustrating annoying experience i have ever had with customer service. I am not even going to bother phoning about my right hinge but I will never buy another HP product. I totally agree with VA HP customer service are the most annoying rude people i have ever dealt with. I was so angry i phoned every day for 2 weeks and was treated like s@#t.
January 22nd, 2010 at 9:31 am
hk
This is so true!
Yesterday I tried calling HP in order to find a new part number for the HP Mini 1100 keyboard because the original keyboard is obsolete an cannot be ordered.
I couldn’t find the replacement keyboard part number nowhere even though I’m a certified HP tech and have access to all HP sites for technicians.
They hang up on me once and transferred me at least 10 times from one department to another all around the world. They were absolutely no help to me. I spent 1 hour trying and finally gave up.
Would I buy an HP laptop after that? No Way!
After all, I called SparePartsWarehouse and got helped in 5 minutes.
March 3rd, 2010 at 6:18 am
I had a working laptop with a few lines in the screen,, replace the screen no problems.no light but power in. Can any one help
Jo
June 22nd, 2010 at 5:42 pm
Hmmmm just found this site…..I’ve had a dv9000 and nothing but trouble with it…..first one of the hard drives failed, replaced and failed again under warranty, the bloatware pre installed made the wireless stop, the battery now has around 33% capacity whereas my old Acer I gave my kids is 2 yrs older and still has 85% and never has any trouble…now the right hinge broke on the HP and the left is loose in the case but very stiff, just ordered replacement hinges from ebay for around $20 so will fix it but NEVER buy an HP anything again……oh the plastic junk cover is broken around the hinge so I will have to glue it somehow….
August 11th, 2010 at 7:13 am
HP (and other computer companies) intentionally make the hinges out of aluminum. The actual hinge is aluminum with added steel components, less than 1/8″ thick. Just get a magnet and see it for yourself. This is NOT PROFESIONAL QUALITY. Not even kid’s toy quality. It should be a penalty and be put to shame for such a SCAM and FLOWED design.
September 26th, 2010 at 8:08 pm
I have just experfienced tjhe breking of tje left hinge. This is my second HP computer in three years, damn I should have went to Dell.HP sucks and I am telling everyone I known plus taking an ad out in the Charlotte Observer to warn the public to not purchase HP products.
October 9th, 2010 at 2:36 pm
Question: What kind of screwdriver(s) will I need to change out the hinges? I might even have to replace the bezel since there is a crack but we shall see. Any advice on a good kit for purchase, please inform!
Thanks!
October 9th, 2010 at 6:29 pm
Kimmy,
You need a Phillips screwdriver.
I’ve been using Wiha screwdriver kit for 5 years and it still like new.
Wiha the best screwdrivers ever, period!
Take a look at Wiha 7 Pc Precision Screwdriver Set # 26190. I doubt you can find them in a local hardware shop.
December 5th, 2010 at 11:59 am
Thank you so much for this very helpful guide. I bought some hinges on ebay for $10 and took my laptop apart this morning and replaced them both in 1 1/2 hours. Fixed like new!!! I am so excited.
December 8th, 2010 at 6:22 pm
Deb,
You are welcome! I’m glad to help.
April 17th, 2012 at 2:12 pm
I fixed the hinges according to your tutorial but now my screen won’t work do you think it may be my screen or motherboard