HomeYou are eligible for a free repair if you experience one or more problems with some HP laptops even after the original factory warranty is over. The following laptops are included in the Limited Warranty Service Enhancement program.
UPDATE: This program through HP is over but… it looks like NVIDIA recognized that some laptops could be affected by graphics chip failure.
HP Pavilion dv2000, dv6000, dv9000.
Compaq Presario v3000, v6000.
HP Pavilion dv6000, dv9000 and v6000 failure symptoms:
1. The wireless card is not working properly.
2. Your laptop has no video on both internal LCD screen and external monitor.
3. The laptop has no power and LEDs will not turn on.
4. The laptop will not start.
5. The battery charge LED doesn’t turn on even when the power adapter is connected.
6. The laptop gives you a beep error message on start up.
7. The laptop works fine with an external monitor but there is no image or the internal LCD screen.
Pavilion dv2000 and Presario v3000 failure symptoms:
1. There is a problem with the wireless card.
2. There is no video on the laptop LCD screen on external monitor.
For more information please read HP Limited Warranty Service Enhancement program here. I removed the link because HP program is over. Now you can check if your model was affected by bad video chip on this NVIDIA GPU Litigation site.
Related articles:
If your laptop is not covered by the warranty and you decide to fix it yourself, the following articles will be helpful.
How to take apart HP Pavilion dv2000 notebook PC
How to take apart HP Pavilion dv6000 laptop
How to disassemble Compaq Presario v6000 laptop
How to remove LCD screen and inverter from HP Pavilion dv6000 laptop
Removing hard drive, memory, wireless card, keyboard from HP Pavilion dv9000
How to remove LCD screen and inverter board from HP Pavilion dv9000
The above mentioned guides are for people with laptop repair experience. Think twice before fixing the laptop yourself and proceed on your own risk.
UPDATE: I found a nice video tutorial explaining how to fix video failure in HP Pavilion dv2000, dv6000, dv9000 notebooks.
October 16th, 2010 at 10:07 am
I bought a hp pavilion dv2854ca, (the tag on the back), a year ago for my daughter
The laptop is broken
She gave up on it. So I recuperate the Laptop and are investgating the problem.
The LCD screen work on intermittent basis, actually what is happening , is when you happen the laptop, you have an image, and then it disapear, but you can see it a litlle bit cause it is very dim, I found out that it is working on the external display (monitore).
I see that there may be a warranty
I am very disapointed about the laptop reliability, it only be a year ago and is not working any moreI have the serial number: 2CE81111QJ and the part number: KP040UA#ABC
What do you recommand, I do?
S
July 25th, 2010 at 2:06 pm
I have a pavillion 9600 and I did a system recovery and ever since my dvd won’t work. I tried taking it out after removing power supply and battery. I went to device manager and it doesn’t show the drive. My friend has the same computer, so I took out the drive and put it in his. It worked fine. Does anyone have any idea on what to do?
Thanks
June 9th, 2010 at 5:28 pm
David,
My left hinge was broke and it still has not fixed the lower half of my screen going haywire when i move it back and forth.. Are the wires pinch or something need replaced?
Could be pinched video cable or LCD screen failure. It’s hard to tell without replacing one one them.
I would try replacing the video cable first.
Thanks for your help … How can i tell if its lcd failure?.. and where can i get a new video cable?
June 6th, 2010 at 7:13 pm
suren,
You can try this method:
http://www.laptoprepair101.com/laptop/2010/04/06/fixing-compaq-presario-v6000-motherboard-no-video-issue/
June 6th, 2010 at 6:38 pm
David,
Could be pinched video cable or LCD screen failure. It’s hard to tell without replacing one one them.
I would try replacing the video cable first.
June 6th, 2010 at 4:31 pm
My left hinge was broke and it still has not fixed the lower half of my screen going haywire when i move it back and forth.. Are the wires pinch or something need replaced?.. thanks for any help you can give me.. laptop is a HP dv9700
June 5th, 2010 at 9:18 am
i had HP pavilion dv2000tx laptop.Now it has hardware failure.The service center people says that it has a problem in motherboard(Nvidia) and it cannot be solved,also they says that even if it is solved it cannot lasts for more than one month.Can anyone please tell me one solution.
May 23rd, 2010 at 6:49 pm
Forget my last post, I unconected the video cord and the inverter cords, and re connected them again, that seemed to do the trick. Cheers
May 23rd, 2010 at 6:31 pm
Hey I need some help!
I just replaced the screen on my dv9008tx… It worked for about a minute or two, and then wentblank! I got warranty for the screen, but could it be some thing else?
May 2nd, 2010 at 1:35 pm
Senad,
Here’s how I fixed my Comapq Presario v6000 with exactly the same problem:
http://www.laptoprepair101.com/laptop/2010/04/06/fixing-compaq-presario-v6000-motherboard-no-video-issue/