HomeYou are eligible for a free repair if you experience one or more problems with some HP laptops even after the original factory warranty is over. The following laptops are included in the Limited Warranty Service Enhancement program.
UPDATE: This program through HP is over but… it looks like NVIDIA recognized that some laptops could be affected by graphics chip failure.
HP Pavilion dv2000, dv6000, dv9000.
Compaq Presario v3000, v6000.
HP Pavilion dv6000, dv9000 and v6000 failure symptoms:
1. The wireless card is not working properly.
2. Your laptop has no video on both internal LCD screen and external monitor.
3. The laptop has no power and LEDs will not turn on.
4. The laptop will not start.
5. The battery charge LED doesn’t turn on even when the power adapter is connected.
6. The laptop gives you a beep error message on start up.
7. The laptop works fine with an external monitor but there is no image or the internal LCD screen.
Pavilion dv2000 and Presario v3000 failure symptoms:
1. There is a problem with the wireless card.
2. There is no video on the laptop LCD screen on external monitor.
For more information please read HP Limited Warranty Service Enhancement program here. I removed the link because HP program is over. Now you can check if your model was affected by bad video chip on this NVIDIA GPU Litigation site.
Related articles:
If your laptop is not covered by the warranty and you decide to fix it yourself, the following articles will be helpful.
How to take apart HP Pavilion dv2000 notebook PC
How to take apart HP Pavilion dv6000 laptop
How to disassemble Compaq Presario v6000 laptop
How to remove LCD screen and inverter from HP Pavilion dv6000 laptop
Removing hard drive, memory, wireless card, keyboard from HP Pavilion dv9000
How to remove LCD screen and inverter board from HP Pavilion dv9000
The above mentioned guides are for people with laptop repair experience. Think twice before fixing the laptop yourself and proceed on your own risk.
UPDATE: I found a nice video tutorial explaining how to fix video failure in HP Pavilion dv2000, dv6000, dv9000 notebooks.
February 7th, 2009 at 9:59 am
We have the dv6000 and it recently started the beeeeeep beep beep on startup with the blank screen… it was intermittent at first, but fairly consistent now. Anyway, called hp; they initially were ready to sell me down the river, but I protested kindly and they relented. However, they really pushed the extended warranty. I declined pending repair, as I don’t need an extended warranty on a laptop that is dead… IMPORTANT NOTE: they said that the program covering the dv6000 motherboard will expire FEB 28, 2009. So, if you are in doubt about your laptop’s m-board, ask before it’s too late. I’ll repost here w/ whether or not they were able to help and whether or not it was free.
February 6th, 2009 at 9:14 am
sam,
Call HP customer support and ask.
February 5th, 2009 at 7:15 pm
If I bought my laptop in Oct. 2006 will it still be covered under the service enhancement program because my laptop was working fine until it just shut off. I thought it was hibernating and then it was making a beeping sound and it turns on to a black screen. Now the computer won’t start on or it turns on with a black screen.
February 2nd, 2009 at 9:03 am
PH,
I don’t know. You’ll have to call HP and explain your situation. Please let us know if they do.
February 2nd, 2009 at 7:51 am
Hi there
I bought my dv9000 when I worked in the
States in 2007 and it’s giving me problems (like the ones listed above), but I live in South Africa. Will HP still fix it for free (incl. shipping etc.)?
Thanks
January 23rd, 2009 at 5:57 pm
I was searching for repair info on the HP DV6000. No video on the LCD or External monitor. Found this post. Called HP, they are taking it back for free repair.
Thank you very much for the info on your site and the tip!!!
Dan
January 21st, 2009 at 10:42 am
[...] HP offers free repair for some out of warranty Pavilion dv9000 laptops. [...]
January 21st, 2009 at 10:28 am
Called HP, Thought this machine was ready for the round file (trash bin). They had no problem getting it fixed they are sending a box out today
So Glad i found this information!
January 14th, 2009 at 8:17 pm
Just got my dv9000 back from HP repair under Limited Warranty Service Enhancement so better keep an eye on that “great machine” before your 24 months are up! Bought mine Aug 2007. Had no picture, would not start.
January 13th, 2009 at 9:11 am
We had a HP DV6000 start doing the long Beep, two short beeps. It is used as a editor for our news department. I did the chat with HP support, and they ran me through some stupid tests and then checked warranty. This computer is at least 2 years old. He came back and said it was out of warranty but talked to his supervisor and is sending out a box for me to ship it in. Sucks as we won’t have it while it is repaired but cool they are taking care of it.
We had problems with the wireless on this one before too. Sometimes it was there, other times it was not. funny. Guess HP realized they had a lot of lemons on this one. My personal dv9000 series is a great machine, except for Vista…