HomeYou are eligible for a free repair if you experience one or more problems with some HP laptops even after the original factory warranty is over. The following laptops are included in the Limited Warranty Service Enhancement program.
HP Pavilion dv2000, dv6000, dv9000.
Compaq Presario v3000, v6000.
This service enhancement program is available in North America for 24 months after the start of your original standard limited warranty for issues listed below; otherwise your current standard limited warranty applies. Customers who already have a 24 month or longer warranty period will be covered under their existing standard HP Limited Warranty.
HP Pavilion dv6000, dv9000 and v6000 failure symptoms:
1. The wireless card is not working properly.
2. Your laptop has no video on both internal LCD screen and external monitor.
3. The laptop has no power and LEDs will not turn on.
4. The laptop will not start.
5. The battery charge LED doesn’t turn on even when the power adapter is connected.
6. The laptop gives you a beep error message on start up.
7. The laptop works fine with an external monitor but there is no image or the internal LCD screen.
Pavilion dv2000 and Presario v3000 failure symptoms:
1. There is a problem with the wireless card.
2. There is no video on the laptop LCD screen on external monitor.
If you experience one or more problems, you can ship your laptop for repair to HP at no charge.
For more information please read HP Limited Warranty Service Enhancement program here.
UPDATE: here’s another service Enhancement program I just found. HP Pavilion dv9000/dv9100/dv9200/dv9400 Series Notebook PCs - HP Limited Service Enhancement for Left Display Hinge. More details here.
Related articles:
If your laptop is not covered by the warranty and you decide to fix it yourself, the following articles will be helpful.
How to take apart HP Pavilion dv2000 notebook PC
How to take apart HP Pavilion dv6000 laptop
How to remove LCD screen and inverter from HP Pavilion dv6000 laptop
Removing hard drive, memory, wireless card, keyboard from HP Pavilion dv9000
How to remove LCD screen and inverter board from HP Pavilion dv9000
The above mentioned guides are for people with laptop repair experience. Think twice before fixing the laptop yourself and proceed on your own risk.
Static electricity can kill your laptop. I recommend wearing an anti-static wrist strap while working with internal parts of your laptop.
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July 3rd, 2009 at 7:34 am
Hi, having problems with my dv2000, out of warranty, but thought i would try this before being charged a fortune for a repair. When i press the power button to turn the laptop on the lcd lights light up but nothing else happens, the screen stays blank and i can’t hear the fan either. Complete novice with laptops but any help would be greatly appreciated.
July 1st, 2009 at 9:16 am
kaushal bhatt,
There could be a problem with laptop memory. If you have two RAM modules installed, try removing them one by one. Test the laptop with each RAM modules separately. This way you can find a faulty RAM module. The laptop will start with a good one but will not start when a bad RAM is installed.
June 30th, 2009 at 8:01 am
i had bought my v6000laptop from ahamadabad from zenith in march 2007 .it shows no display restart with bips but not start or may sometimes start in 15 min .the problem is occur in april 2008. i have repaired it from local repairer in baroda but problem reoccur in 1 week twice.so pleasa give me a solution.thaxs
June 24th, 2009 at 6:24 pm
Ok, i just finished installing a new processor, some thermal compound, and ram, but now my power button is not working. i can turn on the laptop using the quick-play/dvd buttons and when it is on, the led on the power button still does not work. My laptop is a dv6704nr.
P.S.
I have checked all connections and they are fine.
June 24th, 2009 at 2:13 pm
didid,
First of all, check memory. Could be bad memory module.
June 24th, 2009 at 12:46 pm
Traci,
Did you test the laptop with an external monitor? Can you get picture on the external monitor? That would be the first thing to try.
June 18th, 2009 at 8:22 am
Hi
My Hp Pavillion tx1410us has a blank screen. It powers up and has a blank screen, but the lights on the screen light up. Can any one help me. I am out of Warenty and HP wants me to pay $298.00 to get it fixed.
Thanks,
June 13th, 2009 at 6:55 pm
My Compaq V3000 just died this morning. The screen is black, but there’s still the blue light from the speaker buttons, and the orange light from the wireless card
June 7th, 2009 at 1:30 pm
My Compaq V3000 just died this morning. The screen is black, but there’s still the blue light from the speaker buttons, and the orange light from the wireless card. I’m out of warranty for the original 1 year and the additional year extended warranty. Bummer
May 25th, 2009 at 9:26 am
Robert Mallia,
First of all thy this.
Unplug the power adapter, remove the battery and wait for a few minutes. Now plug in the power adapter and try turning the laptop on again.
If it doesn’t help, you’ll have to test the power adapter, maybe it’s dead.
May 25th, 2009 at 12:59 am
My HP Pavilion Dv2000 (dv2132ea) cannot switch on either with the battery nor if connected to the mains. Is it its internal power supply… What can I do please???
May 23rd, 2009 at 5:24 pm
Yes, thank-you for this posting, I bought a dv9205ca and it worked great until the warranty expired.
I had handed this down to a family member and one day the screen went black. Called HP support and they told me that this Laptop qualified for free service. Sent me the shipping box and about 12 business days the Laptop arrived with a brand new Motherboard. Everything works great. Hats off to HP for backing this particular Laptop.
April 23rd, 2009 at 5:54 pm
i have a DV9000 and teh left hinge broke and was still workign but after a month that i kept in open and working ofr me now it just wont poeer up do i need to replace the hanger was told byu ashop but where can i get one what else seem broken? do i need to replace the housing?
April 18th, 2009 at 7:40 pm
I have a Presario C307NR notebook. It is 2 years old and the screen’s left side hinge broke away from the casing on one side of the hinge. Is there a fix for this?
April 16th, 2009 at 11:38 pm
bought a laptop hp dv 6000. computer completely dead few times after the end of warranty. As if I were rich enough to buy another one every two years !!! I hope we’ll be millions to boycott HP !
April 16th, 2009 at 12:57 pm
I have a Hp dv9000 it was bought in 2005 had a 1 yr warranty on it, and has been used very lightly. now all of a sudden, it decides to not start up, have taken it apart, checked lcd wires, and nothing. Hp says they cannot repair it without some sort of charge. I am VERY frustrated!! It should not cost me 250$ to fix a laptop that should be lasting at least 5 years to begin with. Tech said maybe I could upgrade it, then, lol the only computer that is not offered for upgrades…(to my surprise) is DV9000! Go figure. I am very upset with HP and feel I am out of 780$! I wish there is something that can be done. Please help?
April 12th, 2009 at 9:52 pm
Vernon Bartlett,
Do you mean the optical drive physically opens up by itself? I’ve seen that problem before. Access the device manager, find the CD/DVD drive entry in there, right click and uninstall (or remove). Restart the laptop and let it detect the optical drive again. Should fix the problem.
Could be software or hardware related problem. I cannot tell without testing the laptop. Download and install CDBurnerXP – a free CD/DVD burning software. Can you burn with this software?
Again, it’s hard to tell what’s going on.
Could be bad memory module. Remove one of the modules and test the laptop with each module separately. This way you can find a faulty memory module if you have one. Also, could be related to the motherboard.
April 12th, 2009 at 7:04 pm
John Demsys,
If the backlight turns off but you still can see a very dim image on the screen, most likely it’s related to the inverter board.
April 12th, 2009 at 6:18 am
I have been having 2 issues since December 2008 with my HP DV9000.
1) DVD/CD player/writer opens at random, gives faulty reads, and fails to write. Have never burned a DVD/CD successfully.
2) Resets itself multiple times when trying to cold boot. Often 13 times or more before successfully booting. Drive replacement did not cure problem.
April 8th, 2009 at 6:35 am
I have a hp dv2000, the lcd screen comes on for a second when I open the lid but then disappears. The external display does work. Could be a inverter problem; I let every know. Laptop is about 2 yrs old. (Hp would not fix it for free)
March 31st, 2009 at 9:06 pm
loki,
Could bad inverter board (most likely) or bad backlight lamp inside the LCD screen (less likely).
Not all dv6000 laptops and not all video problems are covered by this warranty extension, only some of them.
March 30th, 2009 at 11:47 am
I just got off the phone with HP for the second time after seeing this post. My backlight went out (comes on for a second then goes out again); external works fine. I have a DV6000 Notebook. I told them that I had seen this information and they refuted it, saying it’s not in HP’s warranty info. I’ve been trying to navigate the HP’s online extended warranty maze without success for the last hour or so. Guess you have to get lucky to get it repaired for free.
March 24th, 2009 at 9:17 pm
tigertony,
Could be loose or bad cable. If you feel comfortable, you can try reconnecting the video cable connection on the motherboard.
Could be bad LCD screen.
March 24th, 2009 at 4:02 pm
My hp9535 has no screen display, but I can see the backlight come on. Powers up normally. After purchasing some memory cards and switched them, which didn’t solve the problem, I chatted online with an HP tech. I purchased my notebook in June of 2007. He told me he could set up a service which would cost a minimum of $298. I asked what my warranty was and it had expired. I’ve had my HP desktop for 6 years now and my Gateway 700MHZ for about 9 and I haven’t had any major problems such as this. HP never said they would repair it for free at all. Seems like other people are having the same issue regarding the specific problem. Any good websites for buying LCD cable connectors or motherboards? Is this a difficult project to undertake. Any help would be appreciated…..
March 17th, 2009 at 2:18 am
my hp dv6000’s screen is not working. i can hear the sound of windows loading. everything is working except the screen. it is showing nothing. maybe if i ahve an s video cable, i can try it to a tv and see if it is working. i bought it 2 yrs ago. will i still get a free repair? i am from the philippines. the hp customer service here is f*** up.
March 13th, 2009 at 8:31 pm
Yesterday my fried brought me a Compaq Presario v6000 laptop (out of warranty) complaining that her wireless connection just stopped working. I did some troubleshooting and here’s what I found:
1. The wireless LED was on all the time (yellow light), doesn’t matter if the switch was turned on or off.
2. The wireless card didn’t appear in the device manager.
3. When I installed a couple of other wireless cards they weren’t detected by the laptop.
After my troubleshooting she called to HP and they sent her a box. Her laptop will be repaired at no charge.
March 11th, 2009 at 12:23 pm
I have a dv6000 HP purchased in Dec 06. It has the same problem with the screen. Totally dead now. Computer powers up. If screen is dead how do you hook up to external monitor. IF if dosent work after hooking it up how do you fix. HP said my computer is out of warrenty and I do not have the purchase receipt. It was a gift.
March 9th, 2009 at 7:55 pm
Kathleen: I would recommend getting a USB driven wireless device. I had some success by opening the memory access compartment and disconnecting and then reconnecting the wires to the antenna, which costs nothing and is simple. If it doesn’t work, get on eBay and drop $10 on a USB driven wireless access device.
March 7th, 2009 at 11:13 pm
my screen in my dv6000 is blinking, i have to move it back and forth, set it at certain angle to have it working properly. if it goes black i can still see the dark shapes of what is being displayed on the www page. i assume its screen backlight gone bad. i have had this problem from day one but today my warranty is over. how to fix the problem since i dont have the warranty anymore?
March 6th, 2009 at 12:51 pm
My Hp pavillion dv2000, wireless internet stopped working 3 days ago. Everything was fine and working. I thought it was our phone company’s wireless modem, so they came out and try to fix it. They told me it’s our laptop problem. Our warranty ran out about 3 years ago. Could HP fix this problem? I’m no expert in taking apart my laptop. Please help.