HomeYou are eligible for a free repair if you experience one or more problems with some HP laptops even after the original factory warranty is over. The following laptops are included in the Limited Warranty Service Enhancement program.
UPDATE: This program through HP is over but… it looks like NVIDIA recognized that some laptops could be affected by graphics chip failure.
HP Pavilion dv2000, dv6000, dv9000.
Compaq Presario v3000, v6000.
HP Pavilion dv6000, dv9000 and v6000 failure symptoms:
1. The wireless card is not working properly.
2. Your laptop has no video on both internal LCD screen and external monitor.
3. The laptop has no power and LEDs will not turn on.
4. The laptop will not start.
5. The battery charge LED doesn’t turn on even when the power adapter is connected.
6. The laptop gives you a beep error message on start up.
7. The laptop works fine with an external monitor but there is no image or the internal LCD screen.
Pavilion dv2000 and Presario v3000 failure symptoms:
1. There is a problem with the wireless card.
2. There is no video on the laptop LCD screen on external monitor.
For more information please read HP Limited Warranty Service Enhancement program here. I removed the link because HP program is over. Now you can check if your model was affected by bad video chip on this NVIDIA GPU Litigation site.
Related articles:
If your laptop is not covered by the warranty and you decide to fix it yourself, the following articles will be helpful.
How to take apart HP Pavilion dv2000 notebook PC
How to take apart HP Pavilion dv6000 laptop
How to disassemble Compaq Presario v6000 laptop
How to remove LCD screen and inverter from HP Pavilion dv6000 laptop
Removing hard drive, memory, wireless card, keyboard from HP Pavilion dv9000
How to remove LCD screen and inverter board from HP Pavilion dv9000
The above mentioned guides are for people with laptop repair experience. Think twice before fixing the laptop yourself and proceed on your own risk.
UPDATE: I found a nice video tutorial explaining how to fix video failure in HP Pavilion dv2000, dv6000, dv9000 notebooks.
December 22nd, 2008 at 12:45 am
Here we go! Jake got a free repair from HP!
December 22nd, 2008 at 12:44 am
Kenneth,
Minimize the laptop as much as you can. Remove hard drive, CD/DVD drive, unplug the LCD cable from the motherboard. Now test your laptop again with an external monitor. If you are getting the same beep error, most likely there is a problem with the motherboard.
December 21st, 2008 at 8:53 pm
yeah, I called them up, they shipped a box out overnight and returned the computer a week before the expected delivery date. Awesome possum! v6000
December 17th, 2008 at 2:51 am
I have a dv2202T having the same problem with Frank Sulik, one long beep and two short beep then no display. I had tried to reconnecting the memory modelus one by one but it’s still remain the same. Unfortunately my warranty was up 2months ago, and product number is not listed under free service despite my series is listed.
Anyone can help me , or else i have to replace the mother board which is pricey.
December 11th, 2008 at 10:16 pm
Frank Sulik,
I just searched the HP maintenance manual and didn’t find anything about this error message. I assume HP nknows what they are talking about, BUT just in case try reconnecting memory modules. I think there is a chance that your problem is related to memory. It’s just a guess.
If you have two memory modules, try removing them one by one and test the laptop with each module separately.
December 11th, 2008 at 4:56 pm
I have a dv6000 laptop that just started failing power on self test. One long beep and two short beeps, and no display which HP says is a video problem or motherboard problem. My 24 month warranty was up on Dec 1, and it is now Dec 11th. HP will not repair the unit for free even though my warranty expired 10 days ago. is there anything I can do to get HP to honor the repair for free?
Thanks
December 4th, 2008 at 11:32 am
I got a free repair from HP for a Pavilion dv6000 laptop. They even paid for shipping to and from HP.
November 25th, 2008 at 11:18 pm
[...] UPDATE: Your HP Pavilion dv9000 notebook might be eligible for a free repair. [...]