HomeYou are eligible for a free repair if you experience one or more problems with some HP laptops even after the original factory warranty is over. The following laptops are included in the Limited Warranty Service Enhancement program.
HP Pavilion dv2000, dv6000, dv9000.
Compaq Presario v3000, v6000.
This service enhancement program is available in North America for 24 months after the start of your original standard limited warranty for issues listed below; otherwise your current standard limited warranty applies. Customers who already have a 24 month or longer warranty period will be covered under their existing standard HP Limited Warranty.
HP Pavilion dv6000, dv9000 and v6000 failure symptoms:
1. The wireless card is not working properly.
2. Your laptop has no video on both internal LCD screen and external monitor.
3. The laptop has no power and LEDs will not turn on.
4. The laptop will not start.
5. The battery charge LED doesn’t turn on even when the power adapter is connected.
6. The laptop gives you a beep error message on start up.
7. The laptop works fine with an external monitor but there is no image or the internal LCD screen.
Pavilion dv2000 and Presario v3000 failure symptoms:
1. There is a problem with the wireless card.
2. There is no video on the laptop LCD screen on external monitor.
If you experience one or more problems, you can ship your laptop for repair to HP at no charge.
For more information please read HP Limited Warranty Service Enhancement program here.
UPDATE: here’s another service Enhancement program I just found. HP Pavilion dv9000/dv9100/dv9200/dv9400 Series Notebook PCs - HP Limited Service Enhancement for Left Display Hinge. More details here.
Related articles:
If your laptop is not covered by the warranty and you decide to fix it yourself, the following articles will be helpful.
How to take apart HP Pavilion dv2000 notebook PC
How to take apart HP Pavilion dv6000 laptop
How to disassemble Compaq Presario v6000 laptop
How to remove LCD screen and inverter from HP Pavilion dv6000 laptop
Removing hard drive, memory, wireless card, keyboard from HP Pavilion dv9000
How to remove LCD screen and inverter board from HP Pavilion dv9000
The above mentioned guides are for people with laptop repair experience. Think twice before fixing the laptop yourself and proceed on your own risk.
UPDATE: I found a nice video tutorial explaining how to fix video failure in HP Pavilion dv2000, dv6000, dv9000 notebooks.
If you find this article useful, please consider making a donation to the author. Thank you!
July 25th, 2010 at 2:06 pm
I have a pavillion 9600 and I did a system recovery and ever since my dvd won’t work. I tried taking it out after removing power supply and battery. I went to device manager and it doesn’t show the drive. My friend has the same computer, so I took out the drive and put it in his. It worked fine. Does anyone have any idea on what to do?
Thanks
June 9th, 2010 at 5:28 pm
David,
My left hinge was broke and it still has not fixed the lower half of my screen going haywire when i move it back and forth.. Are the wires pinch or something need replaced?
Could be pinched video cable or LCD screen failure. It’s hard to tell without replacing one one them.
I would try replacing the video cable first.
Thanks for your help … How can i tell if its lcd failure?.. and where can i get a new video cable?
June 6th, 2010 at 7:13 pm
suren,
You can try this method:
http://www.laptoprepair101.com/laptop/2010/04/06/fixing-compaq-presario-v6000-motherboard-no-video-issue/
June 6th, 2010 at 6:38 pm
David,
Could be pinched video cable or LCD screen failure. It’s hard to tell without replacing one one them.
I would try replacing the video cable first.
June 6th, 2010 at 4:31 pm
My left hinge was broke and it still has not fixed the lower half of my screen going haywire when i move it back and forth.. Are the wires pinch or something need replaced?.. thanks for any help you can give me.. laptop is a HP dv9700
June 5th, 2010 at 9:18 am
i had HP pavilion dv2000tx laptop.Now it has hardware failure.The service center people says that it has a problem in motherboard(Nvidia) and it cannot be solved,also they says that even if it is solved it cannot lasts for more than one month.Can anyone please tell me one solution.
May 23rd, 2010 at 6:49 pm
Forget my last post, I unconected the video cord and the inverter cords, and re connected them again, that seemed to do the trick. Cheers
May 23rd, 2010 at 6:31 pm
Hey I need some help!
I just replaced the screen on my dv9008tx… It worked for about a minute or two, and then wentblank! I got warranty for the screen, but could it be some thing else?
May 2nd, 2010 at 1:35 pm
Senad,
Here’s how I fixed my Comapq Presario v6000 with exactly the same problem:
http://www.laptoprepair101.com/laptop/2010/04/06/fixing-compaq-presario-v6000-motherboard-no-video-issue/
April 11th, 2010 at 4:35 pm
My Presario V6000 won’t power on, none of the LED lights will light up. I found out it is one of the known laptop failure symptoms and called HP. Unfortunately it is now past the 24 months Warranty Service Enhancement program and it would cost me $300 + shipping + taxes for HP repair service…. Does not seem fair to me that a manufactuer defect should cost me $$ simply because the system did not fail during the first 24 months. I won’t be purchasing any more Compaq or HP laptops again.
April 4th, 2010 at 5:31 pm
[...] By the way, some Compaq Presario v6000 laptops might have a know problem with the motherboard. Check out this article about HP/Compaq Limited Warranty Service Enhancement program. [...]
February 28th, 2010 at 1:04 pm
[...] more about HP Limited Warranty Service Enhancement program. There is a chance you get a free repair from [...]
February 1st, 2010 at 5:42 am
I have Compaq Presario V6000 series Laptop Computer .. The problem with it is that it powers on for a few seconds then turns off again. Can you help me?
January 19th, 2010 at 3:54 am
Hello i have a HP Pavilion dv2000 that i bought in augest of 2008 and about 6 months or so after i got it i started to have green lines show up all over my screen. But i could make them go away by moving the screen back and forth. So i dident do anything about it and eventully the whole screen turned completly green to where i could no longer use it. So i sent it back into hp like a week before my warrenty was up and they replaced my screen free of charge and sent it back to me with no green lines. Sounds like a happy ending right? well nope because here i am with the same green lines on my screen again. What do you suggest i do about this? Does the 24 month warrenty apply to me? If not is there anyway you could direct me on how to pull apart my screen to get to the video connector thing because i read that if i apply pressure to it or replace it, i might be able to fix the problem…….one more thing i also saw online that i could possibly be able to just reseat my graphics card but i have no idea how to do any of this and i am flat broke. Any advice you could give me would be greatly appreciated.
January 7th, 2010 at 3:28 pm
it is AWESOME how many people have problems with this laptops, i have a dv2000 and compaq which i cant remember which serie is, the dv2000 its hard drive died and the compaq the screen stopped working a day after the guarantee expired…. NEVER, NEVER NEVERRRR ill buy a hp or a compaq AGAIN.
December 22nd, 2009 at 2:40 pm
Taylor,
Yes, it does make sense but I don’t think that you have a problem with the fan. You said sometimes the fan starts momentarily. I think there is nothing wrong with the fan.
First of all, test your laptop with an external monitor. Can you get video on the external screen?
This could be memory related failure. Try removing memory modules one by one and turn on the laptop with only one module installed. Can you get video with one of the modules installed?
If replacing/reconnecting memory modules doesn’t help and there is no video on the external monitor, it’s possible that you have a bad motherboard.
December 21st, 2009 at 8:01 pm
I own this laptop.. got ripped off by a dude on Craigslist for it (long story) – hasn’t been working for a while. I turn it on, and all the LEDs light up- the disk drive even boots- but the fan doesn’t turn on, nor does the screen.
Someone told me that often laptops have a function that when a fan dies, the computer stops booting to avoid melting the processor … does that make sense?
Sometimes the fan starts momentarily when I tap on the cover from the bottom.
What can I do? I have no money- would taking the thing apart and cleaning everything out help? Is it possible that the fan is just a little bit unplugged and is not getting power?
Is there any hope?
October 10th, 2009 at 6:58 am
You all need a new motherboard if you have a 9000
September 15th, 2009 at 2:01 pm
Buyer BEWARE……. THIS IS A SCAM
September 3rd, 2009 at 4:15 pm
I have also I compaq presario v6000. When bought this laptop back early 2007 less then a year later the wireless went out on my. HP / Compaq repaired it for me. A few months later the power cord wouldn’t work on me as well. Last month the mother broad went out on me. Now I don’t know if they changed the whole broad. Could someone help me out. In addition, the screen cracked but didn’t ask HP to fix it since the warranty don’t cover the screen. I had someone else fix this issue for me. This laptop only work for me for less then two years.
July 28th, 2009 at 2:35 am
I’m sorry to say this but hp is total bullshit. I posted here and another website connecting me here telling my story of my lcd screen and inverter problems. Well you told me to get in touch with hp about the extended warranty, I dealt with somebody from India for about 2 hours to convince him my computer wouldn’t work after taking out my battery for 30 seconds….taking my hard drive out for 30 seconds…..taking both out……finally, taking my ram out. I told him about the enhancement program and was quickly told I fell under that bracket. I was sent a fed-ex box, followed the steps and sent it back. Well Today I check my email and was notified hp tried to get in contact with me concerning my laptop. I call up customer service once and had some guy pull up the wrong information 3 times from someone named adam in a different part of California from a long ways off where I’m located. I finally get someone who pulls up my information and said there was a spill in my lcd and it would cost me 766.I explained to him the person I talked to told me my computer was covered under the extended warranty and was told something like this to the same degree “your warranty doesn’t cover hardware replacement, we thought it was something easy we could do”. Well I went off and was told to call back in the morning to talk with a supervisor. I hope to knock some sense into the supervisor and tell them they are obligated under warranty to fix my laptop. Again, this is the second time I sent this laptop in, I have a home business containing two hp laptops and the newer model is starting to act up and shut down along with another hp I bought for my brother last Christmas that keeps chewing up hard drives and malfunctioning. The model I sent is in the HPDV6000 and am very pissed, disappointed, and lost faith in hp altogether. I would advise anyone with an hp in their homes to either return it or buy a different brand other than hp and Compaq or sell it. It might be me but there is no way to bring the pros about an hp or Compaq computer and their lack of customer service.
July 22nd, 2009 at 1:57 am
I have buy hppavillion product no491pch064 pc hp a6485l from bangkok thailand.
we got a problem during operate they were no signal and computer gonedown. i buy in march2008 and it cannot work in may 2009. i bring it to the shop which i buy they say that
the cpu q66oo intel and the main broad foxconn is out off work. so i bring to hp service center
they said the warranty is 1 year. they didnot check any thing.so how to know the reson why it cannot work.
waiting the comment
July 10th, 2009 at 9:44 pm
I have the Hp Dv6000, and well the touchpad mouse is broken/missing. What should i do?
July 6th, 2009 at 10:02 pm
David,
I assume you tested the new adapter by connecting it to the son’s computer, right? I guess the new adapter is charging the battery in the son’s computer. Maybe the new adapter is defective?
Apparently, the cat shorted the power cable and fried something on the motherboard. It’s not necessarily related to the fuse. Unfortunately, I don’t work on the component level and cannot give you a good advice.
July 6th, 2009 at 9:41 pm
Normaine Legaspi,
Yes, it will cost that much if you send your laptop to the repair shop. On the other hand, you can buy a brand new LCD for about $80-90 on eBay and replace it yourself as I explained in this post: Replacing damaged LCD in HP Pavilion dv2000.
July 6th, 2009 at 5:52 am
I have HP Pavilion dv2132ea Notebook PC and having some problem. when u switch it on u see all white in the screen. they said its LCD. ive tried having it check and they said the problem is:
Diagnosis: LCD due to intermittent LCD/monitor not working (garbled/white screen) problem.
The price for the repair: 420$ in Philippines… is it really this expensive? my gosh is it really worth it for a repair and spend 420 bucks for new LCD?
pls send me your opinion for this asap. email me at anne_ckette14 AT yahoo DOT com
pls need ur help.. tnx
July 5th, 2009 at 6:19 pm
My Daughters hp pavillion dv 9000 power supply cord was chewed through unfortunely on the low voltage dc side buy the cat. I bought a new power supply and the laptop still will not recharge the battery. My son has the same laptop and when I use a fully charged battery the laptop works fine untill it becomes discharged. I have disassembled the laptop in hopes of finding a fuse but have not found one on any of the related boards (power connector assy or on the system board in close proximity to where power plug is on board.) I am missing a power reset button that I cannot find visually or in h.p. manual? any assistance or insight you could give me in this matter would be greatly appriciated.
July 5th, 2009 at 4:59 pm
Thanks for the help! I am ordering just what I needed!