HomeThe following video created by Rebootit.biz explains how to fix video failure in HP Pavilion dv2000, dv6000, dv9000 series notebooks.
Video failure is a very common issue with HP Pavilion dv2000, dv6000 and dv9000 series notebooks. It happens because of poor design of the cooling module. The video chip overheats and separates from the motherboard.
If you are experiencing this issue you can check out http://www.HPreflow.com for a repair. Laptop repairs are as low as $60.00 a system.
VIDEO FAILURE SYMPTOMS:
1. Notebook turns on, all LED lights light up properly but nothing appears on the internal LCD screen. The notebook LCD screen is completely blank and black. Also, there is no video on the external monitor attached to the notebook.
2. Video on the notebook screen and external monitor is garbled.
HP KNOWS ABOUT THIS PROBLEM:
HP knows about this problem with dv2000, dv6000 and dv9000 notebooks. Some qualified models HP fixes at no charge by replacing the motherboard.
Read more about HP Limited Warranty Service Enhancement program. There is a chance you get a free repair from HP.
If not, you’ll have to fix the notebook at your own expense.
Basically you have two options:
1. Replace the whole motherboard with a new one.
2. Fix the failed video chip as it shown on the video.
As an example the author is fixing an HP Pavilion dv9000 notebook but same technique can be used on HP Pavilion dv2000 and dv6000.
NOTEBOOK DISASSEMBLY INSTRUCTIONS:
HP Pavilion dv2000.
1. How to disassemble HP Pavilion dv2000 notebook.
2. Service manual for HP Pavilion dv2000 notebook.
HP Pavilion dv6000.
1. You can use instructions for taking apart HP Pavilion dv6500, dv6600, dv6700, dv6800 notebooks.
2. Service manual for HP Pavilion dv6000 notebook.
HP Pavilion dv9000.
1. Disassembly instructions shown in the video above.
2. Service manual for HP Pavilion dv9000 notebook.
Compaq Presario v6000.
How to disassemble Compaq Presario v6000 series laptop.
For the video chip repair you’ll need aluminum foil, new thermal compound (thermal grease) and hand soldering flame torch.
I haven’t tried this fix myself but according to the video it should work pretty well. Proceed at your own risk! If you are not careful enough, you can permanently damage the motherboard..
UPDATE: here’s another way to tix the failed video chip by baking the motherboard in an conventional oven.
If you find this article useful, please consider making a donation to the author. Thank you!
July 28th, 2010 at 9:29 pm
Dave,
Yes, I do. The PayPal button located on the top of the sidebar.
July 28th, 2010 at 9:27 pm
Chris Culler,
Hard to tell. Most likely it’s either bad video cable or LCD screen failure.
Here’s what you can try.
Remove the keyboard/power button cover so you can access with video cable.
Turn on the laptop an try moving the cable, not the screen.
If moving the video cable affects video on the screen, most likely you have a faulty cable.
If moving the video cable doesn’t affect image on the screen at all, an you have to move the screen itself in order to the the image back to normal, most likely you have a faulty screen.
July 28th, 2010 at 9:23 pm
Julie Garcia,
There is no way I can help you over the Internet. I don’t know if the laptop is assembled correctly. First of all, you’ll have to check all internal connections.
July 28th, 2010 at 9:21 pm
Bill Paxton,
I agree. If you have no other option, try this method. It might work for you.
I guess this trick works not just for HP laptop.
July 28th, 2010 at 9:09 pm
RobBanks,
It’s hard to tell without testing the laptop. Can you get any image on the external monitor?
July 25th, 2010 at 3:20 pm
I have a dv9207us and have experienced both the failed video chip and the parted hinge. I am replacing this with a dv7 3173 and I wonder what problem to expect with this one.
I sent it out to New York and had it repaired for $125 (Video problem).
Any ideas/comments about the dv7?
June 24th, 2010 at 2:12 am
Chris Culler, I have same, equip, and same problem as yours, turns bluish at larger angles, I removed the bezel using this awesome websites’ instructions , as it was out of warranty, and found that the video cable is getting worn through. (lower left hinge-video, microphone, and inveter). The cable should have been placed in conduit or at least some sorta bushing through the Plastic hinge area. You will see the back of display(top cover) cuts into the cable when you open lid over a 60°. I checked the Manual i found, via this website also, and parts list does not show any such component, so this does not appear to be an assemly error, but it is so obvious that the cables WILL get damaged eventually, that I find it hard to be a design oversight
Also inspect cables on right side (inverter and camera) i see obvious wear on camera cable, although I never use
I am taking mine down to HP to have them replace free of charge and give a lifetime warrany on these.
Thanks to http://www.insidemylaptop.com !! ( do you take paypal donations?)
Dave
June 21st, 2010 at 2:42 pm
Hey Julie Garcia !!
I have a Presario notebook & it also has encountered the video failure problem.I dont know what to do..By the way, did you try extending the warranty using some pack?? coz that would be much cheaper. And how much cost did incur on a new m/b?? Pls reply.
June 17th, 2010 at 3:39 pm
I have a DV9000 17″. The screen starts to change color until you hold some pressure on it by pulling it. While holding tension on it the screen goes back to normal. IS it the whole screen going bad or is there a cable issue.
June 14th, 2010 at 7:40 pm
I have a HP dv9000 and right after the warrenty ran out I got the video card nightmare. Of course HP wasn’t willing to help me out unless I wanted to pay them 478.00 bucks. Yeah, like I didnt spend enough on a laptop that took a crap not even 2 yrs after I bought it. So i ordered a new motherboard & took the laptop apart, replaced the mb, put it all back together & turned it on and the blue lights go on & just kinda flash then go right back off. I know everything was put back exactly as it was, but I can’t figure out what could be causing this. PLEASE help me..
t
June 12th, 2010 at 9:54 am
Hey all,
Just another *WIN* for the dead laptop video using the “regular-oven-as-reflow-oven” trick. I got this tip from another website and I have no idea what engineer first suggested it, but I’m posting my success on every site I can as support for those afraid to try it – remember, if your warranty is gone, and you’ve already tried begging your manufacturer to replace it, what do you have to lose? Your choices are: pay someone else, buy a new mobo (if still stocked) or scrapping the laptop.
The laptop in question is an Asus with one of the infamous nVidia 8600m GT with the improperly balled BGAs with insanely high failure rates for Apple, Toshiba, HP / Compaq, etc. that installed them.
Just be vigilant in removing /everything/ from the mobo. If you did well with removing every tiny bit of tape and plastics, you will get no smoke and (nearly) no smell. If not, you’ll know very shortly.
Good luck!
June 7th, 2010 at 1:35 pm
So this GPU fix wont help me? I’m pretty confident its a GPU problem because the picture goes out. However – possible evidence against this is that when I was watching a movie the screen went out.. but the sound stopped as well? So that’s likely motherboard right? I’m gonna try the ram and I’ll let you know the results.
June 6th, 2010 at 8:02 pm
RobBanks,
Could be memory failure. Maybe one of the modules fails at high temperatures.
Try removing memory modules one by one and test the laptop with only one module (either one) installed.
If the laptop fails with either memory module in either slot, most likely this is motherboard failure.
June 6th, 2010 at 6:44 pm
TN,
First of all, you’ll have to find out if your laptop has integrated video card (impeded into the motherboard).
Most laptops have integrated video card which cannot be separated from the motherboard. If the video card fails, the whole motherboard has to be replaced.
Here are partial laptop disassemble instructions:
http://www.insidemylaptop.com/how-take-apart-sony-vaio-vgn-sz-series-laptop/
June 6th, 2010 at 3:37 pm
Hi,
I am looking for a How to replace video card from my Sony Vaio VGN-SZ series. Do you have any instructions or help for it? I search your website and could not find anything. Could you email me and let me know if you have it?
Thank you
TN
June 4th, 2010 at 1:10 pm
Wow – I feel like my computer is having a very similiar problem, however I’m not so sure. I had suspected my cpu was overheating but I was monitoring temperature while watching a video.. and my laptop froze at 30 degrees celsius (CPU). That was a revelation. The way my mother board is set up is the gpu is the last thing touching the heatsink.. so it goes, fan blows off the heatsink, the heatsink covers 2 components which I don’t know what they are, the HS then covers my cpu where it is screwed down around it – then it covers the GPU.
I have a HP DV7-1135nr
Here’s whats been happening. I start the computer and it will run usually quite a while if I play no video. If I play video – after 15-25 minutes the screen will freeze. The computer does not reboot. If I leave it frozen after about 5 minutes, the screen will flicker and go out. Laptop stays on. On nextboot, I might make it to the windows 7 loading screen, it freezes same thing, next boot it freezes at bios and usually after it doesn’t even come on (the screen) however LEDs are still lit. I have taken apart this laptop so many times, reapplying thermal grease to both the CPU and GPU every single time. This issue has really stumped me. However, I’m in Afghanistan, I have no access to streaming media so I can’t watch those videos and nor do I have an oven. I do have all kinds of equipment for working on circuit cards, motherboards – all things electronics.
If you understand this problem and think that it’s something I can fix or need to know a few more details – I would much appreciate the help. My email is robnadeau13 AT gmail DOT com
May 21st, 2010 at 7:24 am
chairiman66,
Sounds like a known motherboard failure. Take a look at this HP page.
No video and wireless card failure are two of the symptoms.
May 20th, 2010 at 11:32 pm
hi, i hope it’s not too late for me to ask now
i have problem with my dv6000. I want to know what is the problem. I have 2 problems.
1. My wireless was not detected. I have unplug/plug and install is driver but its still not workout.
2. Then my laptop don’t want to boot. when i turn power on nothing appear on the monitor, just black like when there is no power but all the lights on the keyboard and hard drive light work normally. No beep sound appeared.
Thanks
May 16th, 2010 at 9:47 am
David B. Vaupel,
It’s not normal. There shouldn’t be any beeps.
Do you get any video on the screen at all?
Remove the hard drive. Try booting the laptop with the hard drive removed.
Probably the hard drive is dead.
May 12th, 2010 at 3:35 am
I my self would merely like to know if 2 very faint beeps on boot is normal for these dv2000 notebooks.
Cannot hear the Vista chime when booting up.
It has power to all the componants including all lights on the keyboard are lit up & no blinking.
hdd lite on frt. blinks 3 times & then go out.
Tried a external hdd kit to access the hdd (with hdd out of laptop) & the hdd will not spin up, but used to until now.
Hdd gets pretty warm.
Did get all the docs & settings on a cd for future recovery procedure in case the hdd as gone south now (possibly).
Thank’s for any comments.
David
April 28th, 2010 at 5:21 pm
hi, i hope it’s not too late for me to ask now
basically, i have the same problem with my dv6000. But i wanna ask if mine could some how be different. So i turn power on, no thing appear on the monitor, just black like when there is no power but all the lights on the keyboard and hard drive light work normally. Then there are 2 beeps coming from the laptop. I watched the video and did not hear it in there. Could you answer my question as soon as possible?
Thanks and I ask all the ways from Finland, northen Europe
Tri Thai
April 26th, 2010 at 6:51 am
I have an HP Pavillion dv9000 laptop.
The pixels that should appear as black are appearing as a neon green. If I close the screen so that it’s within a few inches of the keyboard, the problems seems to disappear but it reappears when I move it up a bit. I did take apart the bezel over the LCD secreen and checked the inverter connections and the wires going into the laptop keyboard area. I can see the point where it changes back and forth as I move the screen closer and then away from the keyboard, but can’t see any wires or anything that are impacted when I do this.
Secondly, the screen is dimmer than on my other laptop that I own by quite a bit. It’s certainly readable, but it is dimmer than I think it should be.
Finally, the function F7 and F8 which control the brightness of the screen aren’t functioning.
Any ideas?
April 23rd, 2010 at 9:24 am
Devon,
Most likely it’s either bad inverter board or faulty backlight lamp inside the LCD screen.
I would try replacing the screen inverter board first and if the problem is still there, replace the LCD screen (the backlight lamp is part of the screen).
Here’s display disassembly guide for HP Pavilion dv6000 series:
http://www.insidemylaptop.com/remove-replace-lcd-screen-inverter-hp-pavilion-dv6000-laptop/
I don’t think that the lid close switch can be unplugged in this model. I believe this model has a bulit-in magnetic switch activated by a small magnet located inside the display panel.
I don’t think the lid close switch is your problem. If the switch fails, the laptop loses backlight completely but in your case you can make it work for a while if you close/open the screen.
Most likely this is just a bad inverter board.
April 23rd, 2010 at 9:17 am
I must have missed something: how was it determined that the lid actuator switch was not the problem? I have a dv6000 that shows faint images. If i close the lid for a second, the display will function – sometimes for as long as a minute or 2. I’ve seen “fixes” which entail disabling the lid actuator, but I’m not sure where it is on the 6000 and how many pieces I have to remove to get to it and unplug it.
If anyone can tell me, I’d appreciate it. HP wants $400.00 to fix it for me. Fat chance…….
April 11th, 2010 at 10:09 am
I never saw the info on the class action law suit with hp on the dv6000?
April 9th, 2010 at 1:30 pm
Mike Squires,
Sounds like this is inverter or backlight lamp failure. I would try replacing the inverter board first.
How do you know? You cannot test the inverter board or backlight lamp with video output on the external monitor.
Most likely this will not help. Updating the BIOS might help in some cases, but reseating memory will not help for sure.
Most likely yes. It’s either bad inverter or backlight lamp. You eliminated the lid close switch already.
I really doubt that your problem is related to the GPU failure because the laptop still works with the external monitor.
April 9th, 2010 at 1:01 pm
I have the DV2000 and it recently started some strange behavior. The backlight goes out after a few seconds; sometimes I can get all the way into Windows, sometimes it goes out during the boot. Closing the laptop and opening it back up would bring the screen on for another few seconds but it would dim to almost no image again. I removed the lid switch because it’s often a problem with these I guess. Problem didn’t go away and now I can’t close the lid and open it to get the screen back temporarily. I’ve tried the removing battery and power and hard reset tricks, but they haven’t worked. The computer is running perfectly and outputs to an external monitor and I know the backlight and inverter work, but they may be compromised. I guess I’m going to try and update the BIOS and reseat the RAM again, but I guess maybe it’s an inverter or more likely a backlight problem? I heard that the backlight can turn off the inverter if it’s failing to prevent further damage. I read about the GPU issues with this mobo, but since the picture looks good when I can get it to display and the external looks fine, I can’t see how the GPU could be the issue. Thoughts?
April 6th, 2010 at 7:21 pm
[...] Here’s another way to fix the failed video chip with a hand torch. [...]
April 5th, 2010 at 3:13 pm
A quick question regarding to the video:
How can you be sure about the temperature? I haven’t seen any unit to measure the temperature.
Do you use an infrared thermometer? Are there other options (as I do not have one)?
Thanks, Florian.
April 5th, 2010 at 2:26 pm
Hello,
Do you or anyone in the Chicagoland area you can recomend do this job on my Pavillion dv2000 I have gigantic hands and have a very hard tim working with small parts,I am 10 min.
from downtown Chicago and if you know anyone semireasonabe to do this job can you please give them my email and my name.
Thank you,
Dylan Caamano
P.S. I paid close to $1000 for this L/T and so far replaced the screen I beleive because of the high heat this generates(screen just cracked) also battery pack got red hot from purchase and sent me same batt. when in warrenty and these only hold charge for 20 min no matter how long you charge them and I also bought my own battery pack after warrenty expired,I never had such bad luck with a HP but will NEVER buy ONE agsin,I want to get this going it is a vista home preim. strike 2 and out of 14 months I would say I got 8 months use out of it.Thanks again